Improving Operational Efficiency for a B2B Global IT Company

The Business Problem

A leading IT products company could not effectively enhance its business efficiency and leverage the available talent with full potential for client satisfaction and faster turnaround. As a result, InUnison was engaged to optimize efficiency and productivity at the workplace. Similarly, they wanted to enhance satisfaction levels for their regional clients and deliver value-add solutions.

Our Assessment

After understanding the client’s business and areas of expertise, our team determined the core problem statements holding back this company. They had multiple teams working in silos on similar projects across five regions. Lack of sharing information and independent operations were causing limitations in the working environment. The idea to merge teams didn’t convince the regional leaders as they feared losing their team’s expertise to other projects. Overall, we noticed a significant lack of coordination, knowledge sharing, and availability of expertise across all regions.

Our Solution

Our cross-functional team was entrusted with developing a strategic solution that will empower the business to boost efficiency and productivity while getting the best results from every section on the job. Our experts came up with a few clever and sustainable ideas for long-term growth:

• We conducted a deep dive session with the local and regional leaders to address their fears, concerns and impediments.
• Once the strategic solutions created clarity, confidence & buying in the real task of translating the plans into action was triggered.
• We established operational capability enhancement strategies to resolve the daily challenges within the operations management system with specific skills, processes, and routines.
• InUnison also consolidated different teams into a single business unit and created structures and systems to co-create solutions with regional expertise that generated higher value-add for clients.
• Our experts implemented cross-team ideas and knowledge sharing to help regional clients with better solutions, thus improving their confidence and leading to additional work.
• We created a library of best practices by collaborating with regional clients to enhance processes and efficiencies at the organization at multiple levels.

The Result

• 28% cost reduction on annual basis
• Created higher capacity for work & additional regions
• Enhanced team capabilities and client value-add
• Increased NPS from 65% to 82%

The IT company enjoyed a 28% cost reduction on an annual basis with the help of our strategic consulting services. By ensuring better team communication and collaboration, they could enhance their productivity levels and get more work done for global clients in a shorter time frame. Our expertise also helped them generate higher capacity for work and reach out to additional regions, thus resulting in more work that generates higher revenue and profitability.

InUnison also contributed towards enhanced team capabilities, empowering every team to add more value to client projects and become indispensable while still sharing ideas and innovations with others across the globe for mutual benefit. As a result, the Net Promoter Score (NPS) increased from 65% to 82%, measuring a higher customer satisfaction level.

The company is now ready for new opportunities and growth scenarios, backed by a solid foundation of strategic insights and best practices for sustainable development.

These outstanding results showcase the successful implementation of the proposed strategic solutions and the business's ability to adapt and thrive in a competitive market environment.